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Policies

PRIVACY POLICY - We take your privacy very seriously and WILL NOT sell or distribute your personal information to any commercial third parties other than those required to process your order.  We do not collect personally identifiable information about you, except when you provide it to us through order forms, registration fields, and other similar site interactions.  For example, if you decide to place an order, we will need to know your shipping and billing address, credit card number, expiration date, and security code.  To protect your personal information, registered site users must enter a user name/email address and password to access their personally identifiable information.  When you submit your personal identifiable information on the Site, you are giving your consent to the collection, use and disclosure of your personal information as set forth in this privacy policy.

We use email to communicate with you about your orders only.  Only with your permission will we email you for any other reason - to let you know about special promotions.  We know tis is a privilege not a right; we do not like getting unwanted junk email either.  You have the option to decline or approve email communications from us at any time.  Just select the appropriate response in your account information.

COMMUNICATIONS TO SERVE YOU - If you have provided us with your contact information, e.g. by registering at the site, emailing our Customer Service department, or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order.  For example, all registered users will receive an email to confirm their order.  These types of communication are necessary to serve you, respond to your concerns and to provide the high level of customer service which Survival Tools Depot offers its customers.

DISCLOSURE OF PERSONALLY IDENTIFIABLE INFORMATION:  We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent.  Survival Tools Depot takes great pride in having you as a customer and we will ensure your privacy as a customer.  Survival Tools Depot does not sell or exchange names or any other information about our customers with third parties.

FRAUD PROTECTION AND COMPLIANCE WITH LAW - We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or government request.  We may exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

SERVICE PROVIDERS -  We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf.  Examples include customer support specialists, web hosting companies, fulfillment companies (e.g. companies which fill product orders or coordinate mailings), data analysis firms and email service providers.  Such third parties may be provided with access to personally  identifiable information needed to perform their functions, but may not use such information for any other purpose.

SPECIAL EVENTS- If you elect to participate in any promotions, sweepstakes, surveys, questionnaires, or other events during your visit to our site, the rules or terms and conditions for those events may indicate your personally identifiable information will be shared with third parties.  By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

BUSINESS TRANSFERS - As we continue to develop our business, we may sell certain of our assets.  In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets and by submitting your personal information on the site, you agree that your data may be transferred to such parties in these circumstances.

COOKIES, IP ADDRESSES, PIXEL TAGS AND TRACKING TECHNOLOGY -   We may place a 'cookie' on your computer's hard drive so we can recognize you as a return user and personalize your experience.  A cookie is a piece of data that enables us to track and target your preferences.  The cookie will be stored on your computer's hard drive until you remove it.  We may also use temporary or 'session' cookies to help you shop.  These cookies will expire when you place an order.  You can have your browser notify you of, or automatically reject cookies.  If you reject our cookies, you may still use the site, but you may be limited in the use of some of the features.  In addition we may use IP addresses to analyze trends, administer the site, track traffic patterns, gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this site or view one of our emails, we may use pixel tags (also called 'clear' gifs) , tracking links and/or similar technology to note some of the pages you visit on our site and personalize your experience.  We may also use pixel tags to determine what type s of email your browser supports.  We may use the information collected through pixel tags, tracking links, and similar technology in combination with your personally identifiable information.

LINKS - This Privacy Policy applies only to the information collected on this Site.  Our Site may contain links to or from other websites and you should be aware we are not responsible for the privacy practices of other websites.  We encourage you to read the privacy policies of other websites linked to the site.

SECURITY -  Survival Tools Depot seeks to protect the security of your personal information both online and offline. All credit card transactions are secure.  Confidential Information such as your credit card will be used only to fulfill your order.  To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us.  This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.  Email is NOT encrypted and is NOT a secure means to transmit credit card numbers.  We will only display the last 4 digits of your credit card number on your account.

UPDATING PERSONAL INFORMATION - If you are a registered member of Survival Tools Depot, you can change your personal information at any time by updating your information at checkout.

Shipping Policy - PLEASE NOTE:  We are unable to guarantee shipping times during the Christmas Holidays due to the varying holiday hours of our multiple warehouses.  Most orders should ship out and arrive within a reasonable amount of time.  Thank you for your understanding.

Sales Tax:  We do not charge sales tax to anyone living in the United States, except for orders from the state of Georgia, where we are required to charge 7.00% as we are currently based in Georgia.

RETURN POLICY:  We offer a no-hassle 30-day return policy for all purchases, and no restocking fees for any items returned in BRAND NEW and RE-SELLABLE CONDITION. 

Shipping Mistakes and Shipping Damage:  In the event you receive an incorrect product or fail to ship your entire order, we will work with you for swift resolution.  Additionally, we will work with you in the even your item is damaged by a freight company to quickly get you a replacement item at no additional cost to you.

Our Promise to You:  If we are fortunate enough to earn your business and your trust, we will provide you with prompt, professional, and courteous service.  We will resolve problems as quickly as possible.  Our business depends on word of mouth, and we want you to be very pleased with the service and the product you  receive.  Our personal guarantee - we will do whatever possible to ensure that's the case.

CONTACTING US:  We welcome your comments and questions about privacy.  Please send an email to cptglobalventures@yahoo.com.

We are confident you visit to Survival Tools Depot is secure and safe.  However, you may choose to call us directly to place your order over the telephone.  Please call our office at 478-953-2930.

We are here for you!